Background

Team member, entrepreneur, financial controller. I am a respected, results-oriented professional with extensive experience across a variety of technology, green, and transportation industries in Agile environments. Excellent ability to communicate across all levels of management and employees within the company and client organizations. Considered the go-to person when timely results are required.

Job experience

• May 2013 - present
  Content Specialist and Project Coordinator
  IBM
  

  Distributed

  Edit and process books, papers, web docs, and courses for global publication. Coordinate with Project Leaders, international authors, and graphics team to meet hard deadlines. Ensure that the material is in compliance with:
  • Both IBM and divisional guidelines (incorporating AP and Chicago style elements)
  • Legal requirements regarding copyrights and trademarks
  • Internationalization and translation considerations
  • Accessibility regulations

• May 2011 - September 2012
  Business Analyst
  Travelport
  

  Englewood, Colorado, USA

  Mainly supporting Universal Desktop (Web-based travel software), I often worked independently to:
  • Review IDS documents with the development team to correctly capture technical requirements and user stories while also meeting end-user and business case needs.
  • Write test cases to verify that requirements were completed accurately, and coordinate functional/regression testing for new releases of worldwide customer-facing provisioning software. Use CLI to verify data.
  • With the Project Manager, determine release schedules and ensure the team meets project milestones.
  • Maintain versioned process documentation and ensure its completeness and accuracy.
  • Author and deliver live and Webinar training sessions for employees and customers.
  • Troubleshoot escalated user issues, working with customers and internal team to resolve the problem.

Education

• University of Michigan, Ann Arbor
  BA in English
  

  1983 - 1987

• Agile certification
  IBM
  

  January 2017 - March 2017

  A Taste of Agile, Program Fundamentals, and Operations Fundamentals badges.
• Trained Facilitation
  GE Capital
  

  November 1993 - November 1993