Background

• Driven, accountable leader with substantiated hotel management background. • Cultural ambassador with strong skills in elevating and managing diverse, cohesive teams. • Professional peacemaker and prompt, creative problem solver.

Job experience

• July 2012 - present
  Senior General Manager
  French Quarter Guest Houses
  

  New Orleans, LA, USA

  Oversee all aspects of operations of four unique, historic hotels including staff development, team building, guest relations, sales and marketing, human resources, budget and forecast management. Provide vision, leadership and strategy to inspire team members to deliver exceptional service, exceed guest expectations, and drive results. Develop resolution and handle all issues in positive, respectful manner. Encourage synergy among individuals and all departments through open communication, approachability and transparency. Lead by example with fairness and consistency. Understand dynamic revenue management and drive financial success. Execute innovative sales and marketing campaigns. Prepare annual budget, monitor weekly P&L, and develop strategies to enhance profit and control cost. Foster cooperative relationships with vendors, neighbors and communities. Committed to delivering consistent, exceptional results to ownership with strong understanding of their priorities and expectations.

• August 2011 - August 2012
  General Manager
  Lamothe House and Frenchmen Hotel
  

  New Orleans, LA, USA

  Oversee all hotel operations, supervise and train staff of 25, handle inventory and contractors, ensure guest satisfaction. Delegate responsibilities, organize complex projects, and establish priorities consistent with hotel objectives

• March 2010 - August 2011
  Front Desk Manager
  Lamothe House and Frenchmen Hotel
  

  New Orleans, LA, USA

  Manage day-to-day front desk operations at the Lamothe House Hotel and Frenchmen Hotel. Create standard operating procedures and hold team members accountable. Schedule, train and monitor staff.

• December 2006 - August 2009
  Conference Services Coordinator
  Mayer Brown LLP
  

  Chicago, IL, USA

  Coordinate town hall events, videoconferences, web conferences and teleconferences for flagship Chicago office. Supervise activities of Conference Services staff ; efficiently manage 36 conference rooms and three town halls. Plan and execute event logistics for conferences and events with attendance levels from 20 to 1800 attendees. Work with 17 international offices and client companies to connect virtual conferences. Operate as primary liaison with internal departments (i.e. catering, audio/visual, information services, security, set-up crew) to plan event logistics. Arrange client and internal meetings with attendance levels ranging from 2 to 400 attendees. Assist in creating the Chicago Conference Services procedure manual and train new employees.

• January 2003 - October 2006
  Front Desk Agent
  Bell Tower Hotel
  

  Ann Arbor, MI, USA

  Work full-time while managing double major academic course load. Direct the front desk, manage reservations and train new employees. Provide a concierge service for guests and ensure each guest receives outstanding service. Oversee, serve and clean continental breakfast. Cover Reservation Manager position when needed.

Education

• Tulane University
  Business and Management Certification
  

  2010 - 2012

  4.0 GPA. Dean's List. Management, Marketing, Accounting, Finance, Business Law, Ethics, Business Development
• University of Michigan
  English Literature and Women's Studies
  

  2002 - 2006

  3.53 GPA. Double Major. Facilitator of Women's Studies Introductory Seminar, Winter 2006. University of Michigan Honors, Spring 2004 and 2005, Winter 2005. National Deans List, Winter 2006.