Background

I am an experienced sales leader and mentor, strategic planner and Salesforce zealot. I have a broad base of experience helping teams to excel, improving sales, quality of service, timeliness of delivery, scaling operations, and fostering excellence. I have a thorough background in collaborating with VP’s, Directors, Channel Executives, and dozens of Account Executives from Salesforce.com and Salesforce.org. I have lead the configuration of dozens of custom Salesforce environments including the development of an ISV application listed in the AppExchange. I have the desire and ability to share my knowledge & experience to build up other members of the team and ease the path towards excellence.

Job experience

• June 2018 - present
  Chief Operating Officer
  Noble Child, Inc.
  

  Detroit, MI, USA

  As COO I execute the day-to-day business activities including directing sales, marketing and operations for the company. We built the first Child Welfare specific application on the Salesforce platform and listed it on the App Exchange. We coordinate with the ISV Team, Salesforce Government team, Nonprofit team, Higher Education teams and System Integrators such as Deloitte and Accenture. I lead the team on implementations for clients and ensure project success. I work with everyone from state legislators, state-level agency directors, private agencies down to three-person non-profits. I work on the further research and development of our system to keep it the industry-leading solution for the child welfare industry.

• April 2016 - June 2018
  Lead Consultant
  Torrent Consulting
  

  Ann Arbor, MI, USA

  I was Lead Consultant, Project Manager and Certified Salesforce Administrator on dozens of custom Salesforce.com and Salesforce.org implementations. I worked on the design, configuration, training and road mapping the future of their new Salesforce environment. I worked within the Nonprofit Cloud, Sales Cloud & Service Cloud implementations, also using Marketing Cloud, Field Service Lightning, Pardot, Tableau, and dozens of other ISV partner products. Delivering projects on-time and on budget for dozens of partners including GM OnStar, Epic Games, the University of Michigan Health System.

• January 2015 - March 2016
  Director of Professional Development
  MLive Media Group
  

  Detroit, MI, USA

  I worked this position concurrently with the role of Director of Salesforce.com CRM. Instituted a new method of training for our top new talent using role-play scenarios and meeting live with clients. Putting the focus on learning to get clients rather than learning new products. I worked with the newly hired employee to guide them through the entire sales process: Identifying the best potential client, getting the appointment, having a vision appointment, creating a dynamic and custom solution, presenting it and closing the deal. Newly hired team members closed new business up to 11 times faster than previous averages. Filmed, produced and published presentation examples to YouTube for the sales team to review and practice with. Established a more consistent presentation method among the whole team. The presentation quality of all team members improved dramatically.

• January 2015 - March 2016
  Director of Salesforce.com CRM
  MLive Media Group
  

  Detroit, MI, USA
• August 2013 - December 2014
  Regional Director of Sales
  MLive Media Group
  

  Flint, MI, USA

  I trained & mentored staff in our company's sales philosophy, as well as vast product portfolio including; SMO, SEM, SEO, Online Display on MLive.com & our network partners (including Microsoft Media Network & Conde Nast) & the use of Behavioral & Content Targeting with vendors such as Lotame & AppNexus. Our region had a very high retention rate for its clients, often the most in any region. By end of 2014 billed the most revenue of MLive Media Group's East Regions. I was able to develop three team members to be promoted to the Manager level. One team manager became a director and then publisher for a sister organization. I was able to attract and fill a team of up to 18 sales & support people & three managers. I was charged with revenue goal for The Flint Journal, The Bay City Times and The Saginaw News and MLive.com maintaining and growing digital sales for the region. As a member of the region’s Community Engagement Team, we partnered & built community relationships with community leaders, influencers, non-profits & organizations for the positive exposure of the MLive Media Group.

• February 2013 - August 2013
  Professional Development Manager
  MLive Media Group
  

  Michigan, USA

  Interviewed and counseled the entire sales organization to discover their personal ‘WHY’. The WHY is one of the four keys in the path to becoming an MLive account executive: Knowing your WHY, embracing Salesforce.com, understanding the client's audience and command of the Sales Process.
  I worked with Account Executives to know and understand their business, and be able to relay four critical discussion points in a weekly AE-lead 1:1 discussion with their manager:
  ■ Volume – How many Opportunities do you have in each stage?
  ■ Velocity – How fast are the opportunities in the funnel and are they getting the attention they need.
  ■ Proposal Development – What are the details of their most advanced opportunities and do they have what they need?
  ■ Closing – What is the plan to get the deal closed and what help do they need
  Worked with all levels in the organization in how to use Salesforce.com to better run their business
  ■ Directors – how to use, read and even build reports to survey critical information
  ■ Managers – how to analyze each Account Executive and have insight into what they are doing and where to apply proper pressure. As well as how their team is doing overall.
  ■ Senior Sales Consultants – Since they are charged with getting with the largest digital opportunities, they needed to see the organization’s largest deals and see what deals they are on.

Education

• University of Michigan - Ann Arbor
  Bachelor of Arts - LSA
  

  - present