Background

Stephi has worked as an unemployment claims examiner, management in retail, served in the Americorps VISTA program, and has taught at the University of Michigan and Saginaw Valley State University. Stephi strives to improve institutional responses to be more inclusive regarding basic needs such as housing, and food security.

Job experience

• October 2023 - present
  Salesperson
  Total Wine & More
  

  Sterling Heights, MI, USA

  ● Served wine at the tasting bar while adhering to state laws regarding tasting limits and preventing minors from accessing product
  ● Provided customer service by greeting and establishing a relationship with customers while informing them of products and services
  ● Increased retail sales and product metrics to specified goals
  ● Replenished and maintained inventory and store visual presentation, including home spots, end caps, and platforms in preparation for product delivery
  ● Performed cashier functions and adhere to minor policy while completing customer transactions
  ● Maintained store safety and cleanliness standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.

• September 2020 - present
  Adjunct Instructor
  Saginaw Valley State University
  

  University Center, MI, USA

  ● Graded student assignments submitted on Canvas learning management system
  ● Provided written feedback for "mastery assignment's" designed to be revised until concept(s) are mastered
  ● Communicated policies in the syllabus around late assignment submissions
  ● Directed students to campus support systems such as the student food pantry, equity office, and COVID-19 response teams
  ● Provided additional Canvas and Outlook technology support for students, professors, and staff
  ● Revised course content for clarity, accessibility, and variety of content material

• October 2020 - May 2023
  Unemployment Claims Examiner
  State of Michigan
  

  Remote

  ● Interviewed claimants, employers, and/or other interested parties via telephone, mail, fax,
  and electronic methods to determine eligibility for unemployment benefits and/or resolve
  unemployment claims issues
  ● Contacted claimants, employers, and other interested parties to obtain necessary information relative to contested/questionable unemployment claims and protests
  ● Regularly adapted to changing national and state policies during the pandemic as it related to unemployment benefits
  ● Processed new, additional, reopened, and continued unemployment claims as well as appeals and protests
  ● Generated monetary and non-monetary (re)determinations and reconsideration, administrative error restitution determinations, and restitution determinations
  ● Applied monetary and non-monetary decisions based on Office of Appeals, Board of Review, or court rulings
  ● Issued adjustments to benefits based on court orders, such as Friend of the Court deductions
  ● Issued credit adjustments and made changes to employer tax accounts using mathematical computation
  ● Compiled pertinent facts related to potential unemployment insurance fraud, sets up claims cases for the audit/investigation unit
  ● Provided information to the public regarding unemployment insurance rules, regulations, procedures, forms, and appropriate information needed to complete the filing process
  ● Referred claimants, employers, and the public to other work units and other state agencies
  ● Processed identity verification request cases, and income verification cases for Pandemic Unemployment Assistance claims

• January 2019 - May 2020
  Research Assistant II University Responses to Sexual Assault
  University of Michigan - Department of Sociology
  

  Ann Arbor, MI, USA

  University of Michigan logo
  University of MichiganUniversity of Michigan
  Part-time · 1 yr 11 mosPart-time · 1 yr 11 mos
  HybridHybrid
  Research AssistantResearch Assistant
  Jan 2019 - Jun 2020 · 1 yr 6 mosJan 2019 to Jun 2020 · 1 yr 6 mos
  Ann ArborAnn Arbor
  ● Served on a team of graduate and undergraduate students examining Title IX documentation published by universities and colleges in the United States to assess policy changes over time
  ● Supervised ten undergraduate students in lab to help code documents
  ● Collected student-facing documents on sexual misconduct policy, student handbooks, and annual security reports for future coding waves and submitted information through Qualtrics survey software
  ● Conducted student mid-term evaluations for grading purposes
  ● Evaluated student's performance for final grades with other lab supervisors
  ● Conducted wellness check-ins with undergraduate students for their emotional well-being
  ● Evaluated coding scheme drafts from team members
  ● Organized documents using Box software
  ● Utilized Slack software to document issues with coding and cleaning efforts
  ● Coded 40 institution's consent and incapacitation definitions
  ● Coded 95 institution's mandatory reporting schemes and student-facing accommodation information

• August 2018 - December 2019
  Graduate Student Instructor
  University of Michigan - Department of Sociology
  

  Ann Arbor, MI, USA

  ● Instructed three one-hour discussion sections for Introduction to Sociology SOC 100 for Fall 2018, Winter 2019, and Fall 2019 semesters
  ● Met with students during office hours, & virtually over video conference software to discuss concerns about my course or broader sociological interests
  ● Met weekly with lead instructor and other graduate student instructors to discuss lesson plans, assignments, grading, and problems
  ● Responsible for grading attendance, participation, two essays, and a final group presentation
  ● Re-evaluated rubrics with other GSIs to improve clarity and connecting to learning outcomes
  ● Communicated with other GSIs to explore novel approaches to generating in-class discussions
  ● Ensured that discussion section materials were mindful of student’s identities in order to promote an environment of respect and inclusion
  ● Trained new graduate student instructors and designed their on-boarding process
  ● Organized meetings with new graduate student instructors

• November 2011 - June 2019
  Guest Advisor
  Gamestop
  

  Michigan, USA
• August 2017 - August 2018
  Americorps VISTA - Student Success Specialist & Volunteer Manager
  Corporation for National and Community Service/ Michigan NonProfit Association/Delta College
  

  University Center, MI, USA

  ● Developed student success workshops at alternative high school and college level for more than 200 participants
  ● Conducted a needs assessment to determine type of workshops to be designed
  ● Collaborated with community partners to place workshops
  ● Continued to develop student volunteer organization at Delta College
  ● Maintained volunteer outreach on social media (Facebook)
  ● Awarded two mini-grants from the Michigan Community Service Commission for days of service (MLK Jr Day of Service, Global Youth Service Day)
  ● Improved food security networks in the region through partnerships with the United Way
  ● Trained incoming Americorps VISTA members on low-income student needs in the region

• June 2016 - August 2018
  Research Associate I Data-Driven Learning Guide Curator
  University of Michigan - ICPSR
  

  Ann Arbor, MI, USA
• September 2015 - May 2017
  Graduate Assistant
  Eastern Michigan University
  

  Ypsilanti, MI, USA

  ● Created annotated bibliography for professor’s research on organizations
  ● Prepared and delivered short lectures using multimedia for Sociological Theory course on topics such as Marxism, class inequality, global inequality, gender, power, and popular culture
  ● Designed a research poster in Powerpoint for professor’s attendance at a research conference
  ● Proctored and graded undergraduate sociology class exams for Sociology of Organizations

Education

• Eastern Michigan University
  MA Sociology
  

  2015 - 2021
• University of Michigan
  MA Higher Education
  

  2018 - 2019
• Saginaw Valley State University
  BA Sociology, minor Japanese
  

  2008 - 2015

• Certified Beer Server
  Cicerone
  121348987
  

  November 2024 - present
• Michigan Salesperson License Accreditation Program
  Michigan Brewers Guild Inc
  

  August 2024 - present
• MICHIGAN - Alcohol Seller Server Training
  Michigan Liquor Control Commission (MLCC)
  64630
  

  October 2023 - present
• Graduate Teaching Certificate
  University of Michigan
  

  September 2018 - present