Background

New Business Sales & Account Management / Sales & Marketing Strategies / Trade Shows Market Penetration / Customer Relationship Management (CRM) / Lead Generation Dynamic, results-driven sales and marketing professional with a distinguished record of business development through building sales territories and key relationships that generate increased revenue and profits. Proven strengths in developing winning sales strategies and identifying lucrative business opportunities. Background acquiring and closing business sales in consumer products/packaged goods industries, financial services, transportation and telecommunications. Interpersonal skills that quickly establish credibility and encourage productive business relationships with key customers, partners, and decision makers. Team player with keen attention to detail and excellent communication skills. Able to work independently as well as thrive in fast-paced environments. Areas of Expertise: • New Business Development • Customer and Partner Relations • Promotions/Integrated Solutions • Networking/Relationship Building • BPO Contact Center Outsourcing & CRM Software • Strategic Partnerships • Business Outreach Strategies • Channel & Territory Development • Sales Management • Accounts Receivable Management BPO Outsourcing

Job experience

• March 2014 - present
  Vice-President, Business Development/Senior Account Executive
  Astute, Inc. (acquired Wilke Global)
  

  Detroit, MI, USA

  Developed and managed new customer base in the sale of contact center CRM solutions and Chatbot capabilities, leading to increased sales year over year. Prior to Astute acquisition, managed and developed new business for Wilke Global.
  Acquired new accounts and developed positive working relationships with established customers. Spearheaded strategy and execution of sale operations to develop business and meet established monthly goals. Provided excellent customer service by immediately addressing and resolving customer concerns and inquiries. Fostered relationships with key customers that promote company loyalty and dedication. Maintained productive relationships with strategic partners at all levels through effective ongoing and follow-up communications. Drove business development and customer relations strategies to secure consistent revenue growth.
  Selected Contributions:
  • Built and maintained relationships with multiple Fortune 500 company executives and decision makers, resulting in lucrative new business accounts in the Consumer Package Goods industry.
  • Consistently engaged with Society of Consumer Affairs Professionals (SOCAP) industry association, leading to the creation of multiple strategic new business partnerships.
  

• December 2005 - December 2013
  Vice President, Business Development/Senior Sales Representative
  Expert Global Solutions
  

  Detroit, MI, USA

  Built a record of achievement in developing business focused primarily on the financial services and transportation industries.
  Created new 1st and 3rd party accounts receivable outsourcing accounts and expanded business with existing customer base through innovative marketing and productive vendor relationships. Implemented sales and marketing initiatives to increase market share and profitability. Formed productive relationships with potential customers and key decision-makers through effective outreach and marketing strategies. Drove sales and profitability while ensuring a positive customer experience.
  Selected Contributions:
  • Established new major business accounts including Aon, Fifth Third Bank, Geico, Mercury Insurance, Chrysler, Volkswagen, UPS Freight, FleetCor, Enterprise Rent-A-Car, Chrysler, Swift and FedEx Custom Critical, leading to increased company revenue.
  • Proposed and implemented business partnerships and solutions that led to increased sales.
  

• May 2004 - November 2005
  Director, Business Development
  Alta Resources
  

  Detroit, MI, USA

  Initiated and developed business for this major BPO customer service outsourcing company
  Primarily focused on consumer relations outsourcing in Consumer Packaged Goods vertical. Forged relationships with potential clients, leading to the successful introduction and sale of company services. Conducted business analysis to introduce customized solutions to current and potential clients.
  Selected Contributions:
  • Initiated and managed strategic sales activities leading to the generation of business from various Fortune 500 companies including Energizer, Disney, and SC Johnson.
  • Generated new business and accounts by implementing effective networking and marketing methods.
  

• November 1999 - November 2004
  Vice President, Business Development/Senior Sales Representative
  Archway Marketing Services (formerly Gage Marketing)
  

  Detroit, MI, USA

  Developed business for this $125M marketing services company in the provision of consumer relations/fulfillment outsourcing marketing support to Fortune 500 companies.
  Utilized effective customer service and sales expertise to continually grow this fast-paced business. Established and maintained excellent rapport with customers, co-workers, other sales representatives, and managers. Ensured maximum efficiency through strategic scheduling, planning, and delegation of tasks. Communicated up and down the chain of command to ensure effective flow of information.
  Selected Contributions:
  • Developed new major business accounts including Michelin, Domino’s Pizza, Ocean Spray, Diageo (Guinness, Smirnoff), and US Smokeless Tobacco, leading to increased company revenue.
  • Created plans to increase sales, control expenses, and drive overall profitability within the sales region.
  

• June 1973 - October 2004
  Additional Prior Business Development & Sales Experience Available Upon Request
  Various
  

  Detroit, MI, USA

  Held various sales, marketing and business development positions

Education

• Literature, Science & Arts
  BA Economics
  

  1965 - 1969

  NROTC----US Navy, Lieutenant, (Honorable Discharge)