Background

As I introduce myself and my background, one of the most common questions I get is why IT Product Management despite my degree in Chemical Engineering. To me, both fields are rather similar from a systems perspective. The sequencing of units in chemical process design is much like the connection of applications and platforms in IT system architecture. I enjoy connecting the dots and working with a team to deliver products / services to a wide variety of consumers. Product management is one area that allows me to collaborate with multi-disciplinary teams to piece together a larger puzzle.

Job experience

• July 2020 - present
  IT Consultant II (Product Manager)
  Kaiser Permanente
  

  Pleasanton, CA, USA

  • Defined and prototyped file inventory application using MS Power Apps for users to input and maintain 3000+ critical trading partner profiles used during migration onto new membership platform
  • Led the product vision of new enrollment system by developing concept diagrams of varying complexity in Visio and translating business requirements into technical requirements
  • Identified strengths and weaknesses to developing various system components, balancing the functionality, budget, team resources, and timeline to achieve the most desirable outcomes
  

• January 2018 - July 2020
  IT Consultant I (Product Manager)
  Kaiser Permanente
  

  Pleasanton, CA, USA

  • Decreased operational costs 35% by improving overall turnaround time from 3-5 days to 1-2 days through automation of manual file processing workflows
  • Launched near real-time tracking dashboards and reports in Splunk for file processing statuses of 3M+ members, standardizing triage workflows and tools for membership services
  • Analyzed and projected membership growth trends using MS Excel & PowerPoint for system performance testing, resulting in $200k+ savings from system enhancements
  

• January 2016 - January 2018
  Programming Analysis Associate
  Kaiser Permanente
  

  Pleasanton, CA, USA

  • Spearheaded proof of technology design and development for data connectivity platform, leading a team of 5 engineers and 2 designers in bi-weekly sprints
  • Partnered with management teams to develop and publish 5-year IT strategy roadmap, defining the vision for digital transformation throughout the IT organization
  • Conceptualized 6 virtual reality use cases for clinical application by conducting market and user research to define proof-of-concept use cases
  • Administered and designed SharePoint sites for internal clinical data team, configuring user access, managing the storage of documents, and creating content/guides
  

Education

• University of Michigan - College of Engineering
  Chemical Engineering
  

  2011 - 2015