Background

A dynamic and seasoned executive with a proven track record of success in building out relationships with large, enterprise partners to drive meaningful, measurable results. History of leading high-performing teams through transparency, trust, and a personalized focus on investing in each individual’s development. Posses a unique mix of quantitative thinking, intellectual curiosity, and emotional intelligence. Motivated by understanding, anticipating and solving changing customer needs to the mutual benefit of my company and the partner. Vast client experience covering leisure travel, entertainment, gaming, leisure activities, business travel, meetings and events, publishing, the government, and more. Skills in business strategy, partner management, loyalty programs, financial services, payments, hospitality industry, business development, complex negotiations, team leadership, and strategic planning and execution. Holds an MBA from NYU Stern and BA in Economics from the University of Michigan.

Job experience

• June 2021 - present
  Director, Strategic Partnerships, Client Success
  Sightline Payments
  

  New York, NY, USA

  Oversight of the strategic and commercial relationships with digital, brick & mortar, and omnichannel operators for Sightline Payments, Nevada’s first fintech unicorn which achieved a $1B+ valuation in August.
  Tasked with ensuring that the operator portfolio meets Sightline P&L objectives and vital KPIs such as Enrollments, Funding, and Active 30 Engagement all while aligning with operator business requirements and goals.
  Created unique strategies across operator portfolio with consideration of industry opportunities and competitive threats as well as Sightline capabilities, including a DraftKings expansion into Oregon and FanDuel’s development of retail sportsbooks.
  Built out the company’s first Operator Tiering model leveraging quantitative and qualitative metrics, allowing Sightline to take a holistic view of all current relationships, refine current resource allocation, and more finely target future opportunities.
  Supported the newly formed Marketing Department’s launch initiatives, including multiple test-and-learn campaigns, the development of the Sightline Play+ Value Story, and critical data insights projects.
  Day to day operator support and management including monthly updates and quarterly business reviews, market expansions, new product launches, platform and tech stack updates, and pricing and contract negotiations.

• May 2015 - May 2021
  Director, Lodging and Entertainment, National Client Group, Global Merchant Services
  American Express
  

  New York, NY, USA

  Led a team of four Client Managers overseeing a portfolio of over 70 merchant partners valued at $18.3B in yearly charge volume with more than 14,000 Active Locations and $70M in Net Discount Revenue.
  Developed business segment strategies to drive share gains, establish business partnerships, and deliver incremental CV growth both organically and through value-added AXP offerings while overseeing day to day operational management of portfolio.
  Tasked with negotiating profitable deal constructs and card acceptance agreements to expand relationships with merchant partners, including complex global contracts in the theme park, streaming services, and hospitality industries.
  Leveraged relationships across AXP in marketing, card benefits, digital development, and others to identify and pursue growth opportunities, including launching Official Card Partnerships with merchants in the entertainment and ski industries.
  Expanded card acceptance by over $200M in the B2B space by implementing virtual payment product solutions with merchant partners in the hospitality industry.
  Oversaw team A&P budget to recognize marketing strategy to drive maximum network volume and partner engagement.
  Initiated and spearheaded project to open up AXP acceptance for Online Casino and Sports Gambling, managing 30+ colleagues over 13 teams to create internal case, establish controls, and launch a pilot in 2019. Received Executive approval to open acceptance globally in June 2020, unlocking a market sized at over $60B to AXP.

• March 2021 - May 2015
  Senior Manager, Lodging, National Client Group, Global Merchant Services
  American Express
  

  New York, NY, USA

  End-to-end account management of 11 lodging industry accounts (valued at $2.8B yearly charge volume) with goal to develop holistic strategies which deepen American Express’ profitability, relevance, and engagement.
  Negotiated contracts for card acceptance and marketing programs, securing $2.1B in future charge volume.
  Created and executed marketing plans and programs leveraging business units across the company including a Membership Rewards campaign that drove ~$17M in Card Member spend in 2014 and the first-ever GMS marketing campaign in China.
  Developed strategies for AXP partnerships, securing B2B business valued at over $60M per year and a business travel partnership valued at $8M per year.
  Built a pipeline of growth opportunities to increase profitability and margin contribution and improve merchant satisfaction.

• October 2010 - March 2012
  Senior Manager, Customer Experience, Membership Rewards
  American Express
  

  New York, NY, USA

  Managed the Customer Segmentation strategy for Membership Reward (MR) Marketing, improving the Earn & Redeem category to 36.2% of Card Members by Q3.
  Owned the trigger marketing strategy, developed multiple test & learn campaigns, and represented MR across the product teams.
  Oversaw the MR Relationship Care partnership with World Service, implementing new initiatives such as intelligent messages based on Card Member criteria and Relationship Care emails tailored to Card Member interaction.
  Assembled, analyzed, and distributed Customer Segmentation, Customer Experience, and Relationship Care monthly reports.

Education

• New York University Stern School of Business
  MBA, Marketing, Finance, and Entertainment/Media/Technology
  

  2005 - 2007
• University of Michigan
  Bachelor of Arts, Economics
  

  1993 - 1997