Background

Detail-oriented and results-driven business operations director with extensive experience directing overall business operations across several industries. Proven success spearheading and delivering projects, developing operational initiatives, driving process improvement, boosting organizational/individual performance, reducing operational cost, realizing sustainable revenue growth, mitigating risk, and providing strategic direction on key performance indicators. Forward-thinking leader with strategic vision in building, leading, and coaching teams and identifying right-fit talent to encourage professional development, stimulate top-flight team performance, and promote employee engagement. Excellent communication, interpersonal, negotiation, organization, and problem-solving skills; ability to build robust rapports with key stakeholders, senior management, business partners, and clients. Equipped with transferrable skills to navigate business challenges, overcome obstacles, and deliver results within new industry.

Job experience

• December 2020 - August 2022
  Director, Technology Operations
  CentralSquare Technologies
  

  Lake Mary, FL, USA

  Excel at conducting quarterly business trending analysis on key metrics and providing recommendations for addressable areas. Pivotal in improving quality and product on-time release metrics by creating weekly dashboard for release performance and addressing and resolving issues prior to release date with key stakeholders. Develop and maintain experience in using Tableau and Power BI for CTO Dashboard as business intelligence tools to simplify and arrange raw data in easily understandable format and find insights within organization's data.
  • Built relationships of trust and confidence with C-Suite and equity partners in formulating future strategies by implementing annual operating plan over last 3 years.
  • Enabled the C Suite in monitoring performance of each software release cycle and identifying and mitigating at-risk releases by building and bringing online a CTO dashboard of key performance indicators (KPI’s).
  • Reduced quarter over quarter defect backlog by 5% via quarterly state of the business sessions, determining areas for improvement and creating action plans.
  • Slashed 15% labor costs in first year by negotiating, launching, managing, and executing a 100+ person, $4.5M offshore workforce initiative.
  

• March 2019 - December 2020
  Senior Manager, Product Management Business Operations
  CentralSquare Technologies
  

  Lake Mary, FL, USA

  Exceeded customer requirements by promoting product virtual conferences for customers and employees and influencing product leadership to “re-invent” the offering. Provided quick and easy access to product knowledge documents by designing/building SharePoint pages for 50+ products.
  • Minimized response time to customer and market changing conditions by transforming from once a year roadmap planning to a rolling 12 month roadmap, updating roadmap after each release.
  • Enhanced accuracy in planning and forecasting process and providing improved reporting by transitioning to Aha! Product Management Software from existing Excel documents.
  • Supported the organizational leadership in making data-driven decisions based on solid, dependable data analysis.
  • Grew team to 3 FTE from 1 by delivering exceptional services and conducting analysis for organization.
  

• March 2018 - April 2019
  Sales Consultant / Coach / Mentor / Instructor
  Incometrader.Com/ Invest.EDU
  

  Remote

  Guided and mentored stock and options trading students in achieving consistent profit within their stock portfolios.
  • Generated $2M+ in team sales by applying consultative techniques at weekend sale events.
  • Delivered online training to students who purchased Platinum sales package as Instructor and one on one mentor/coach.
  

• May 2014 - March 2018
  Senior Manager, Analytics & Evaluation
  The Walt Disney Company
  

  Lake Buena Vista, FL, USA

  Demonstrated L&D impact across all levels of organization by establishing enterprise dashboard reporting of KPIs. Identified gaps and recommended and implemented appropriate solutions through enterprise-wide L&D needs analysis. Led and ensured the successful delivery of enterprise-wide learning and development needs analysis that influenced the programs for organization.
  • Recognized for developing an analytical framework that tracked and reported learning effectiveness for 170K+ employees across portfolio of brands while managing a team of 8 managers and analysts.
  • Provided regular and consistent feedback to instructors and designers for real-time updates by building and implementation of a reporting dashboard.
  

• May 2012 - May 2014
  Senior Manager, Finance
  The Walt Disney Company
  

  Lake Buena Vista, FL, USA

  Supported the 45K+ new hires and 3M learning hours annually by providing expert-level financial and operational consultation services to 18 HR executives across Walt Disney Parks and Resorts as Strategic Business Partner. Delivered departmental expense forecasting and reporting to ensure compliance with planned budget by directing and organizing a team of 6 personnel.
  • Delivered consultative guidance to talent acquisition partners in building and tracking annual operating plans and managing significant challenges throughout year as a strategic business partner.
  • Forecasted impacts of contingent workforce on plan by creating financial reporting tools.
  • Guided in shifting to enterprise talent acquisition center of excellence by providing financial insights and building a financial framework/valuation model.
  • Ensured the delivery of best-in-class services to clients on a daily basis by establishing and leading a team.
  

• October 2006 - May 2012
  Senior Manager, Planning & Forecasting
  The Walt Disney Company
  

  Lake Buena Vista, FL, USA

  Steered efforts towards developing revenue planning, financial analysis, forecasting, and strategic planning for over eight hundred retail merchandise and food and beverage outlets across Disney properties. Provided and supported business leaders with annual planning, monthly reporting of actual vs. forecast variances, and root cause analysis.
  • Justified capital investment for Disney's Art of Animation resort by developing and overseeing a pro forma.
  • Credited with conducting business development analysis for new offerings at Parks & Resorts, analyzing company's reach to target audience.
  • Supported the business in managing loss of revenue in an appropriate manner by leading a team in accurately forecasting the merchandise loss during great recession.
  

Education

• University of Michigan Ann Arbor
  MBA
  

  - present
• Albright College
  BS
  

  - present

  Biochemistry