Background

Experienced program manager with a proven track record of delivering projects on time and within budget, utilizing data-driven insights to make strategic decisions. Seeking a challenging role in program/project/product management where I can apply my expertise in leading cross-functional teams, driving process improvements, and launching successful marketing campaigns. With a Bachelor of Arts in Political Science/International Economics from the University of Michigan and certification as a Google Project Management Professional, I bring a well-rounded perspective and a commitment to excellence to every project.

Job experience

• January 2022 - present
  Program Manager
  Amazon Music
  

  Los Angeles, CA, USA

  ● Lead cross-functional teams to create and execute project plans for high-visibility marketing events, utilizing data-driven insights to prioritize tasks and eliminate process inefficiencies.
  ● Negotiate and manage $10MM+ in commercial agreements with third-party vendors, with a focus on identifying and addressing potential legal, financial, and strategic risks.
  ● Develop and implement process improvements to streamline contract approval processes, resulting in a significant reduction in turnaround times.
  ● Collaborate with the Product Management team to oversee release management of new versions of the Amp app, conducting User Acceptance Testing and bug bash sessions to ensure product quality and customer satisfaction.
  ● Conduct market research and analysis to identify emerging trends and customer needs, informing the development of marketing campaigns and content strategies.

• April 2021 - January 2022
  Area Manager
  Amazon
  

  Jeffersonville, IN, USA

  ● Managed and led a team of 125 direct reports, identifying and building upon key performance indicators to drive increased productivity and foster team camaraderie.
  ● Served as the sole manager of the Amazon Fulfillment Engine (AFE) for the shift, overseeing and driving the success and performance of the department. Instrumental in leading SDF8 to rise from #11 to #2 ranked AFE site in North America in overall performance indicators.
  ● Partnered with all relevant stakeholders to identify impediments and developed process improvements to streamline tasks, resulting in increased productivity and an average of 43 hours of labor cost reduction WoW.
  ● Exemplified the Customer Obsession leadership principle by setting and striving for a 100% success rate on meeting Critical Pull Times, stressing the importance of this standard to associates to ensure that customers receive orders within the promised time frame.
  ● Launched the Asians@SDF8 Affinity Group and served as the site point of contact, successfully recruiting 62 members in the first week to participate in and volunteer for events that highlighted Asian-American figures and promoted diversity, equity, and inclusion at Amazon.

Education

• University of Michigan
  Bachelor of Arts in Political Science
  

  2017 - 2020