Background
MBA graduate with extensive experience in leading and supporting cross-functional teams to produce time-sensitive large-scale events. Strong skills in project management, communication, and relationship-building. Seeking to bring 8+ years of analytical, organizational, and problem-solving experience into my next role, with additional knowledge gained from studies at Chicago Booth School of Business.
Job experience
September 2013 - present
Manager, Special Event Ticketing / Ticket Operations CoordinatorChicago Cubs
Chicago, IL, USA
- Lead detailed setup and execution of ticketing for 33 concerts and other non-baseball events held on the Wrigley Field
campus by collaborating with external agencies to price tickets, control inventory, and configure sales channels.
- Implement processes to plan and execute many large-scale projects per year, in collaboration with internal crossfunctional teams, internal executive management, and external stakeholders.
- Manage annual Ticket Operations Part-Time staff of 6 by interviewing, hiring, training, and providing direction.
- Develop and maintain strong working relationships with concert promoters and artist representatives to strengthen
revenue distribution settlement of an average of $3.4 million per event and establish trust to improve conflict resolution.
- Collaborate with Marketing and Communications departments to design, review and edit email communications, ticket
purchase links, and other customer-facing communications.
- Create and analyze detailed sales reports via Excel, Looker, and Salesforce, and execute strategic plans based on the
information gathered.
- Produce reports for accounting department and provide analysis required for month and year-end closes and solve other
payment issues that arise.
- Troubleshoot ticket issues received from all associates within the organization, including service and sales teams and
senior management.
February 2011 - September 2013
Ticket Sales RepresentativeChicago Cubs
Chicago, IL, USA
- Sustained relationships with over 900 customers utilizing exemplary customer service, including upkeep of customer
data and responsibility for annual account renewals.
- Provided day of game customer service at the box office troubleshoot issues and ensure high quality patron experiences.
- Maintained database of ticket donations through the Commissioner’s Initiative program; processed over 110,000 ticket
donation requests for non-profit groups to attend Cubs home games.
February 2009 - February 2011
Ticket Operations AssistantChicago Cubs
Chicago, IL, USA
- Designed and implemented new filing system for ticket office group sales orders to streamline customer service
touchpoints and problem solving.
- Prepared statistical analysis documents for presentation by the Ticket Operations Director at executive meetings.
- Planned inaugural Season Ticket Holder Appreciation Day including managing reservations for 4,000 Season Ticket
Holders and their guests.
- Identified nonprofit and other local organizations, including firefighter and law enforcement groups, to host them for
themed group nights at Wrigley Field.
February 2008 - February 2009
Community Affairs InternChicago Cubs
Chicago, IL, USA
- Tracked inbound donation requests from nonprofit organizations via Microsoft Access, managed inventory of items, and
distributed donations.
- Managed weekend stadium tours with a staff of 12 and an average of 800 patrons per tour date, bringing in over
$440,000 for Cubs Care and Chicago Cubs Charities.
Education
University of Chicago Booth School of BusinessMaster's of Business Administration2019 - 2022
- Concentrations in Entrepreneurship, Behavioral Science, and Marketing
- Co-founder and chair of Booth Sports Business Club, 2021-2022
- Consultant for Chicago Appleseed, Net Impact Board Fellows, 2021-2022
- Project Manager for YWCA, Booth Social Impact Consulting, Spring 2021
- Classes include New Products and Services Lab (with ABInBev), Competitive Strategy, Managerial Decision Making, Negotiations, and Diversity in Organizations
University of Michigan - Ann ArborBachelor of Arts2003 - 2007
