Job experience

• December 2016 - April 2023
  Director of Hosting Operations & Security
  Deque Systems, Inc
  

  Ann Arbor, MI, USA

  Managed SaaS infrastructure and operations, primarily in AWS, including systems/cloud administration, network, internal help desk, and DevOps. Led security and compliance efforts, building technical security and leading compliance initiatives like FedRAMP. Collaborated with customers on compliance assessments and requirements to support sales efforts. Coordinated cross-functional teams in managing customer implementations and operations, including release management, installation, and upgrades. Built and managed the product support team, providing services to customers in the US and internationally. During my tenure, we grew from approximately 120 to over 300 staff globally, while doubling the number of solutions provided to a customer base that grew approximately 30% annually.

• January 1999 - November 2016
  Senior Manager, Technical Operations
  Johnson & Johnson, Health & Wellness Solutions
  

  Ann Arbor, MI, USA

  Directed infrastructure and help desk teams, owning SaaS operations and associated services. Led security to ensure compliance requirements were met. Led software configuration management and co-managed third-party product-support team while expanding integration into the J&J enterprise. Managed major releases as co-chair of the weekly change control meetings and senior member of the operations leadership team.
  
  Started as the original Help Desk Specialist, working my way up through systems admin on Windows, Solaris (Unix) and then Linux systems. Supervised within the first 2 years, and then moved into a managed role in 2011.

Education

• University of Michigan (Ann Arbor)
  Bachelors fo General Studies
  

  1989 - 1992
• Northwester Michigan College
  Associated of Arts (Honors)
  

  1987 - 1989

• ITIL Foundation
  PeopleCert
  GR750245651DN
  

  June 2016 - present

  Does not expire.
• AWS Certified Cloud Practioner
  Credly
  

  February 2023 - February 2026