Background

Hello, my name is Dylan. I'm a recent graduate from the University of Michigan with a degree in Economics and a passion for entrepreneurship. I gained valuable experience working with startups during my time at university, and after graduation, I joined a startup based in Ann Arbor called AdvaitaBio as the Director of Customer Success. While I enjoyed working with their CRM platform and AWS database, I realized after six months that it wasn't the right fit for me. I'm now looking for a new opportunity that will provide me with more mentorship, opportunities for growth, and a supportive team environment. I'm confident that my skills in communication, organization, and problem-solving will make me an asset to any organization. I'm excited to explore new opportunities and find a role where I can use my skills and interests to make a meaningful impact. Please reach out to me at [email protected] or 6307409221 to learn more about me!

Job experience

• September 2022 - present
  Director of Customer Success
  AdvaitaBio
  

  Ann Arbor, MI, USA

  • Automated the user subscription renewal process for customers leading to 22% more
  customers expediting the PO generation process by two months leading to quicker turnaround
  and no interruption of their subscription
  • Created various SQL queries that access our databases to create relevant reports allowing our
  team of scientists to be data oriented in interacting with over 300 subscribed accounts
  • Hosted Advaita's most successful webinar through marketing and leadership which in addition
  provided over 260 new client leads for the company.

• June 2021 - August 2021
  Seasonal Operations Coordinator
  Vacation by Rail
  

  Chicago, IL, USA

  • Utilized customer profiles within the CRM to produce virtual document packets for 140
  passengers a week that allowed customers to have a streamlined travel experience
  • Communicated with guests daily through Vacation By Rail's email answering 30+ questions
  related to their travel experience and used the information to better future customer's travel
  • Crafted a new electronic reporting system utilized by 30+ clients a week that guaranteed
  travel security during the COVID-19 pandemic

• June 2020 - February 2021
  CRM Intern
  Amtrav
  

  Chicago, IL, USA

  • Simplified the integration of Hotel Rates from Apollo into HubSpot saving over 4 hours of time
  per transaction through the creation of an excel template that allowed for a direct transfer
  from Apollo into HubSpot
  • Expanded knowledge of email sequences to customers through HubSpot to craft automated
  emails to over 100 clients a day with a 35% response rate and over 8% engaging with the
  sequence

Education

• University of Michigan
  Bachelor of Arts
  

  2018 - 2022

  • Member; M Powered, Michigan Movement, SEPi Professional Entrepreneurship Fraternity,
  Start Up High School, Roosevelt Institute
  • Majored in Economics with an emphasis in Management and Data Analysis
  • Relevant Coursework: Data Analysis, Microeconomics, Macroeconomics, American Industries

• SQL Certification
  W3Schools
  https://verify.w3schools.com/1NDI2DHK0N
  

  - January 2023

  https://verify.w3schools.com/1NDI2DHK0N