Background

Highly motivated, collaborative, and analytical individual that excels at earning the trust of others, while striving to exceed expectations. Strong communicator with proven work ethic, project management and technical skills.

Job experience

• October 2022 - October 2023
  Customer Success Coordinator
  Avalon Test Equipment
  

  Irving, TX, USA

  • Operated as the front line for customers’ calibration and repair inquiries by delivering legendary customer service
  • Collaborated with my team of CSRs daily to ensure customers’ urgent needs
  • Oversaw all telecommunication customer interactions across the central United States
  • Cooperated with account executives to ensure customers were satisfied with sale and rental inquiries
  • Served as the primary contact for Avalon’s high-profile clients to establish reliable relationships
  • Intermediated Avalon’s departments to organize cross-functional support for customers
  • Created Standard Operating Procedures for all departments to regulate business practices

• June 2021 - August 2021
  Waterfront Director
  Metropolis of Detroit Sumer Camp
  

  Rose City, MI, USA

  • Managed team of eleven rotating lifeguards throughout the summer
  • Taught and maintained proficiency in first responder skills such as First Aid, CPR, and AED
  • Provided a safe and fun environment for campers by instructing daily swim lessons
  • Maintained function of beach and campsite by providing basic maintenance

• May 2020 - August 2020
  Cashier
  The UPS Store
  

  Eastpointe, MI, USA

  • Assisted 300+ customers a day with package and cable box returns, scanning, printing, and responding to phone calls
  • Supported business process by sorting mail for boxholders and product packaging
  • Maintained pandemic safety protocols by cleaning and sanitizing equipment and frequently touched surfaces

• August 2018 - August 2019
  Administrative Assistant
  Michigan Judicial Alternative Dispute Resolutions
  

  Livonia, MI, USA

  • Managed all case files and appointments at a mediation and arbitration firm, led by Judge Daniel P. Ryan (Ret)
  • Enhanced business process and facilitated communication by responding to emails and phone calls with various inquiries
  • Dispatched bills and past-dues and logged all payments to ensure judges received compensation for their services
  • Habituated responsibility by handling extremely classified case information
  • Organized file room and internet cloud by scanning and destroying terminated files

Education

• University of Michigan - Ann Arbor
  Bachelor of Arts, Economics
  

  2019 - 2022

  Cumulative GPA: 3.83
  Minor: Business Administration
• University of Michigan - Dearborn
  Undecided
  

  2018 - 2019

  Transferred to University of Michigan - Ann Arbor after freshman year