Background

A 2011 Michigan MPH graduate with over 15 years of experience, I specialize in strategic communications, issue management, and regulatory content. I've led high-impact reporting and internal communications at the Consumer Financial Protection Bureau, translating complex policy into clear, actionable messaging. With a background in both public health and financial oversight, I bring a unique lens to risk strategy and stakeholder engagement. I also hold an MBA and am a Certified Usability Analyst, committed to clarity, precision, and impact in every message. Go Blue!

Job experience

• - present
  Senior Policy Analyst
  Consumer Financial Protection Bureau
  

  Led the annual development of the 80+-page Consumer Response Annual Report (involving analysis of 10K+ complaints per year; among CFPB’s top 20 most-downloaded publications) mandated by Congress.
  
  Garnered national media attention and heightened public awareness of a critical financial issue in writing a high-urgency, 30-page report within 2 weeks on medical debt complaints.
  
  Expedited the public’s understanding of CFPB actions by publishing 50+ legal action articles within 1 hour of enforcement news releases each year.

• -
  Content Strategist
  Consumer Financial Protection Bureau
  

  Increased engagement with the Bureau consumer complaint process by creating accessible video guides that improved the public’s understanding of filing complaints.
  
  Provided critical financial information to consumers during an unprecedented global crisis by creating over 30 pages of pandemic-related support content (frequently with 24-hour turnarounds), spearheading a joint effort with 5 internal teams.
  
  Earned individual and team-based awards for efforts.

• -
  Communications Specialist
  Consumer Financial Protection Bureau
  

  Enhanced content usability by leading the CMS redesign/migration of 500+ articles, maintaining zero downtime throughout the project lifecycle.
  
  Integrated UX principles and practices within the content development lifecycle following attainment of Certified Usability Analyst credential.
  
  Reduced support requests by 50% through planning and delivering 5 CMS training sessions to over 50 staff members, as well as implementing session feedback.
  
  Earned individual and team-based awards for efforts.

Education

• University of Michigan
  Master's of Public Health
  

  - present
• University of Phoenix
  Executive MBA
  

  - present
• Kalamazoo College
  Bachelor's in Psychology
  

  - present

• Usability Analyst
  Human Factors International
  

  - present