Background

I'm a learning professional and project manager with over a decade of combined experience in the education, government, consulting, and humanitarian sectors. I do my best work when I use my knowledge and skills to act as a guide and resource, supporting people navigating new experiences, whether they are studying a new language abroad or using a new technology system. My superpowers are curiosity, connection, versatility, and creating order from chaos. With four years of experience designing and implementing training, learning, and development programs, I have supported parents of children enrolled in virtual school, as well as humanitarian leaders at the International Rescue Committee. I also delivered multilingual training initiatives, including IRC’s first Spanish-language leadership workshop for people managers in Latin America, fostering stronger regional leadership capabilities to better serve 87,000 displaced Venezuelans annually.

Job experience

• November 2024 - April 2025
  Event Operations Analyst—Global Summit
  The Global Institute on Innovation Districts
  

  United States

  Managed 350 registrants in the CRM system, built reporting workflow, and provided operational support for event management and business processes for GIID's inaugural Global Summit in Mexico.

• May 2023 - September 2024
  Leadership Development Specialist—Learning & Development
  International Rescue Committee
  

  New York, NY, USA

  Developed and implemented virtual and in-person L&D programs.
  - Planned four in-person workshops annually to strengthen leadership and change management skills of 100 staff.
  - Supported the leadership development of 280 additional people managers via feedback reporting and monthly communication.
  - Collaborated with operational leaders to deliver a new workshop in Spanish for 20 managers in Latin America.

• September 2020 - January 2023
  Learning Coach Support Trainer—Pearson Virtual Schools
  Pearson
  

  United States

  Created resources for parents of K-12 students attending school online.
  - Collaborated with technical leaders on the design, optimization, and implementation of a process to onboard parents new to online K-12 school, to Pearson’s learning management system.
  - Facilitated 35 live webinars to help parents transition to online school.

• December 2017 - September 2020
  Account Manager—Faculty-Led Study-Abroad Programs
  WorldStrides ISA
  

  Austin, TX, USA

  Developed and delivered custom international education experiences.
  - Documented proposal status and other key business processes in a customized Microsoft Dynamics CRM system.
  - Collaborated with multidisciplinary teams, including tour leaders and operations leaders, to implement 44 programs generating $1.2M in annual revenue.

• July 2016 - September 2017
  Senior Analyst—Financial Services Research
  CEB, now Gartner
  

  Arlington, VA, USA

  Managed research projects and created reports with insights on business process improvements to help financial leadership drive digital transformation and stay relevant in a competitive market.

• November 2015 - July 2016
  Operational Support Analyst—U.S. Department of Homeland Security
  TechOp Solutions International
  

  Arlington, VA, USA

  Performed research and produced media reports to support intelligence leaders’ assessments of threats to people and critical infrastructure.

• May 2015 - August 2015
  Resident Director—Critical Language Scholarship Program
  American Councils for International Education
  

  Tangier, Morocco

  Organized and led operations for an immersive Department of State language program in Tangier, Morocco.

• August 2014 - May 2015
  Graduate Teaching Assistant—Arabic
  The University of Texas at Austin
  

  Austin, TX, USA

  Planned and taught intensive intermediate Arabic class sessions to increase language proficiency.

• August 2014 - March 2015
  Conference Organizer—"New Generation" Conference
  The University of Texas at Austin
  

  Austin, TX, USA

  Organized and led conference for graduate students in Middle Eastern Languages and Literatures to present research, connect with peers, and prepare for academic careers.

• May 2014 - August 2014
  Resident Director—Critical Language Scholarship Program
  American Councils for International Education
  

  Tangier, Morocco

  Organized and led operations for an immersive Department of State language program in Tangier, Morocco.

• September 2013 - May 2014
  Student Mentor—Arabic Flagship Program
  The University of Texas at Austin
  

  Austin, TX, USA

  Provided customized and tailored language practice to increase students' proficiency in spoken Arabic.

• January 2012 - April 2012
  Program Assistant—Arabic Flagship Program
  University of Michigan, Ann Arbor
  

  Ann Arbor, MI, USA

  Organized linguistic and cultural enrichment activities for the Arabic Flagship Program, including a film series showcasing films made in North Africa and the Middle East.

Education

• The University of Texas at Austin
  M.A. in Middle Eastern Languages & Cultures
  

  2013 - 2015

  My master's thesis is a linguistic study of two urban Mediterranean dialects of Arabic in Tangier, Morocco and Tunis, Tunisia.
• University of Michigan, Ann Arbor
  B.A. in Middle Eastern & North African Studies
  

  2007 - 2011