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Cheryl Tumpkin

Cheryl Tumpkin

Novi, MI, USA

CRM Data & Insights Manager | Analytics | Data Privacy | Auto Finance | CISSP | PMP |

Open to Remote
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Background

I’m a Data & Insights Leader with 15+ years of experience in data analytics, CRM, and data privacy, driving measurable business results while staying hands-on with the tools that make it happen. At the core of my leadership is a genuine passion for people—I strive to connect with my teams, support their growth, and ensure they thrive in both career and well-being. My expertise spans customer data strategy, analytics, and personalized marketing, leveraging platforms and tools such as SQL, BigQuery (GCP), SAS, Alteryx, and Salesforce Marketing Cloud. I thrive at the intersection of data and business impact—designing insights that improve customer engagement, streamline processes, and unlock new growth opportunities. I’ve led teams to success, but I never step away from the work itself. I believe people are the most important part of any organization, and I’m deeply invested in creating an environment where employees feel valued, empowered, and inspired to achieve their best. Whether implementing credit risk models processing 2M+ transactions annually across seven countries, or optimizing CRM campaigns to reach over a million customers monthly, I enjoy both strategic guidance and hands-on execution. I am CISSP, PMP, and Six Sigma certified, with additional professional development in Google Cloud, AI, PowerBI and Salesforce. My passion is enabling organizations to use data effectively, responsibly, and at scale—balancing innovation, compliance, and customer trust, while cultivating a workplace where people and performance thrive together.



Education

  • University of Michigan - Stephen M. Ross School of Business
    Master of Business Administration
    - present
  • University of Michigan-Dearborn
    Bachelor of Science, Computer Information Systems
    - present

Certifications

  • CISSP
    - present
  • PMP
    - present
  • Salesforce Certified AI Associate
    - present