Background

Experienced Administrative Assistant with vast knowledge of database management as well being a patient liaison.

Job experience

• April 2021 - October 2025
  Clinical Engineering Assistant/Administrative Assistant
  McLaren Healthcare Corporation
  

  Grand Blanc, MI, USA

  ● Master Administrator of AIMS database including management of employee access and equipment
  ● Proficient in Microsoft Office Suite
  ● Perform frequent analysis of reports regarding equipment inventory, Field Service Reports, Work Orders and Purchase Orders
  ● Utilized multiple virtual meeting platforms
  ● Coordinate equipment repair services with multiple vendors
  ● Proficient in use of Cisco VOiP phone system
  ● Utilize ECRI website for recall alerts
  ● Process invoices for Vendor services performed and parts ordered via PeopleSoft

• August 2016 - April 2021
  Clinical Patient Liaison
  Clarkston Medical Group
  

  Clarkston, MI, USA

  ● Performed administrative tasks as assistant to the CEO of medical practice and 20 providers, with responsibilities including managing a multi-line phone system, collecting physicians’ voicemails, forwarding calls to ensure messages were received, refilling prescription medications of uncontrolled substances, scheduling appointments, and answering patient questions.
  ● Leveraged knowledge of medical group service offerings, HIPAA regulations, and customer service abilities to assist patients through hospital services such as patient assistant forms and prescription discount cards; and maintained accurate records with health insurance companies.
  ● Utilized the AthenaNet to handle tasks, store disability paperwork, order medical equipment, and submit prescription prior authorizations via direct communication with insurance companies as well as CoverMyMeds, ensuring that tasks were performed in an efficient and timely manner.
  ● Utilized Microsoft Excel to create spreadsheets to monitor Quality Metrics for Blue Care Network patients.
  

Education

• University of Michigan-Flint
  Master of Public Health
  

  2016 - 2020

  Majored in both Healthcare Administration and Health Education
• University of Michigan-Flint
  Bachelor of Science
  

  2012 - 2016

  Majored in Healthcare Administration