Background

Customer-focused professional with a Computer Science degree and 10 years in retail management and food service. Skilled at diagnosing problems, training teams, and supporting people in high-pressure environments. Excited to bring both technical and interpersonal skills to a Help Desk, Administrative Support, or Data Analytics team.

Job experience

• June 2023 - May 2025
  Music Education Director / Lessons Manager
  Guitar Center
  

  Grand Rapids, MI, USA

  - Demonstrated mastery of computer skills daily using proprietary CRM, POS, OMS, and scheduling software, in addition to Microsoft 365 (Office), Dayforce HCM, ServiceNow, ADP, and VoIP phone systems.
  - Resolved student issues quickly and accurately in a fast-paced retail environment, both in-person and virtually by phone/email.
  - Trained and supervised team members on new processes and tools.
  - Handled high-pressure situations with professionalism and patience.
  - (Sales) Increased student count from 40 to 110+ in less than 2 years.
  - Substantially improved several KPIs during FY2024, including:
  $105,485 in lesson revenue (118% of plan);
  37% increase in lesson revenue YoY (#1 in D25 - Michigan);
  245 signups and 38 net students (#1 in D25 - Michigan).
  - Successfully planned and executed three student recitals.

• July 2016 - June 2023
  Shift Manager
  Softee Creme
  

  Lowell, MI, USA

  - Utilized strong customer service skills as cashier, taking orders, preparing food, and washing dishes in a fast-paced environment.
  - Demonstrated leadership skills as Shift Manager from 2019-2023, overseeing all opening & closing duties and business operations.
  - Trained team members on all aspects of their jobs including basic food safety, cash handling, dish washing, and public speaking.

Education

• University of Michigan
  Computer Science B.S.
  

  2019 - 2023

  Music Minor, National Society of Collegiate Scholars member, Scholarships and Awards received from Michigan Marching & Athletic Bands, Grand Rapids Community Foundation, and U-M Club of Grand Rapids (Alumni Association)
• Lowell High School
  High School Diploma
  

  2015 - 2019

  Summa Cum Laude, National Honor Society