Background

Adaptable and people‑focused professional with experience supporting fast‑paced teams across healthcare, customer service, and hands‑on roles. I bring strong communication, problem‑solving, and time‑management skills, along with a calm, reliable presence in busy or unpredictable environments. My background spans patient support, customer interaction, logistics, and operational coordination, giving me the ability to learn quickly, work well with diverse groups, and adapt to new settings with ease. I’m known for being dependable, detail‑oriented, and committed to doing high‑quality work. I’m open to a wide range of opportunities where I can contribute through teamwork, strong follow‑through, and a people‑first mindset.

Job experience

• 2020 - 2026
  Online Clothing Reseller
  Poshmark, Mercari, Curtsy
  

  Managed an online storefront by photographing items, writing product descriptions, and organizing inventory for efficient sales.
  
  Handled customer communication through messaging, offers, and order updates to ensure a positive buying experience.
  
  Processed orders accurately including packaging, printing labels, and coordinating timely shipping.
  
  Used pricing and sales strategies such as bundling, discounting, and market research to increase visibility and conversions.
  
  Maintained organized inventory by tracking items, updating listings, and managing stock levels.
  
  Resolved buyer issues with professionalism, clear communication, and quick problem‑solving.
  
  Analyzed sales trends to adjust pricing, improve listings, and optimize product selection.
  
  Demonstrated reliability through consistent order fulfillment and high seller ratings.

• June 2019 - 2026
  Professional Pet Sitter
  Rover
  

  Provided dependable in‑home pet care for dogs and cats, ensuring safety, comfort, and consistent routines during owner absences.
  
  Monitored animal behavior and responded appropriately to stress, anxiety, or changes in health or activity levels.
  
  Communicated with clients through daily updates, photos, and detailed reports to build trust and transparency.
  
  Managed feeding schedules and medication reminders while following individualized care instructions for each pet.
  
  Maintained clean, organized living spaces including litter boxes, kennels, food areas, and outdoor spaces.
  
  Handled multiple bookings by coordinating schedules, travel time, and overlapping client needs.
  
  Built strong client relationships through reliability, professionalism, and consistent high‑quality care.
  
  Adapted to diverse home environments and pet personalities, from high‑energy dogs to shy or senior animals.

• August 2024 - October 2025
  Physical Therapy Technician
  Desert Palms Physical Therapy
  

  Tucson, AZ, USA

  Worked one‑on‑one with patients to guide them through exercises, provide encouragement, and support treatment plans.
  
  Assisted clinicians directly by setting up equipment, preparing modalities, and helping manage session flow.
  
  Performed hands‑on treatment support including E-stim, heat/ice application, and NMES under clinician supervision.
  
  Monitored patient progress and communicated observations to therapists to support safe, effective care.
  
  Maintained clean, organized treatment spaces including laundry, equipment sanitization, and room turnover.
  
  Supported high‑volume clinic operations by anticipating needs, preparing stations, and keeping sessions on schedule.

• July 2023 - July 2024
  Physical Therapy Technician
  Proactive Physical Therapy
  

  Tucson, AZ, USA

  Coordinated daily schedules for multiple clinicians, managing appointments, cancellations, and patient flow.
  
  Handled front‑office communication including phone calls, check‑ins, and secure messaging with patients.
  
  Maintained accurate documentation by entering notes, updating charts, and preparing paperwork for therapists.
  
  Supported administrative operations such as intake processing, insurance information collection, and data entry.
  
  Prepared treatment areas and ensured equipment, supplies, and rooms were organized for efficient workflow.
  
  Provided patient‑facing support by answering questions, assisting with check‑in, and maintaining a welcoming environment.

• May 2019 - 2023
  Professional Dog Walker
  Wag!
  

  Provided reliable, on‑time pet care for dogs of all breeds, sizes, and temperaments through scheduled and on‑demand walks.
  
  Ensured animal safety by monitoring behavior, using proper leash handling, and following owner instructions closely.
  
  Communicated with clients through detailed walk reports, photos, and real‑time updates to build trust and transparency.
  
  Managed multiple daily appointments while navigating routes, timing, and special care needs.
  
  Handled basic animal care tasks including feeding, water refresh, medication reminders, and post‑walk clean‑up.
  
  Adapted to diverse environments such as busy streets, parks, and multi‑pet households.
  
  Built strong client relationships through dependable service, clear communication, and consistent follow‑through.

• December 2021 - May 2022
  Certified Nurse Aide -- Emergency Overflow Unit
  Michigan Medicine
  

  Ann Arbor, MI, USA

  Supported high‑acuity patient care in a fast‑paced emergency overflow unit, providing calm, compassionate assistance during unpredictable situations.
  
  Managed time‑sensitive tasks including vitals, blood sugars, intake/output tracking, and urgent patient needs.
  
  Maintained accurate documentation in EMR systems, ensuring timely updates and clear communication for the clinical team.
  
  Coordinated communication between nurses, physicians, and support staff to keep workflows aligned and prevent delays in care.
  
  Assisted with clinical procedures including wound care support, Foley care, mobility assistance, and ADLs for diverse patient populations.
  
  Handled confidential information with professionalism, discretion, and strict adherence to HIPAA standards.
  
  Maintained safe, organized patient environments by preparing rooms, stocking supplies, and anticipating team needs.
  
  Provided steady emotional support to patients and families during stressful or uncertain moments.

• October 2018 - January 2020
  Cashier/Customer Service Associate
  Panera Bread
  

  Ann Arbor, MI, USA

  Delivered high‑volume customer service in a fast‑paced environment, greeting guests, answering questions, and ensuring a positive experience.
  
  Processed transactions with accuracy including cash, card, mobile orders, refunds, and order adjustments.
  
  Coordinated order flow by communicating with kitchen staff to ensure timely and accurate fulfillment.
  
  Resolved customer concerns through clear communication, patience, and problem‑solving.
  
  Maintained a clean, organized workspace including lobby upkeep, restocking, and sanitation tasks.
  
  Demonstrated strong communication skills while interacting with diverse customers and team members.
  
  Managed multitasking under pressure by balancing order entry, payment processing, and customer support during peak hours.

• January 2015 - January 2018
  Cashier, Deckhand, Bartender
  Gaelic Tugboat
  

  Detroit, MI, USA

  Delivered customer service to passengers and crew, handling questions, payments, and onboard needs with professionalism.
  
  Processed transactions accurately including ticket sales, bar purchases, and cash/card payments.
  
  Performed deckhand duties such as line handling, securing vessels, and assisting with docking procedures.
  
  Maintained safety and cleanliness across passenger areas, bar stations, and deck surfaces.
  
  Prepared and served beverages while managing inventory, restocking supplies, and keeping the bar organized.
  
  Supported vessel operations by assisting crew members, monitoring passenger flow, and responding to onboard needs.
  
  Communicated effectively with captains, crew, and guests to ensure smooth and safe operations.
  
  Adapted to fast‑paced, changing conditions on the water, balancing customer service with physical, hands‑on responsibilities.

Education

• University of Michigan Ann Arbor
  Bachelor of Science
  

  2017 - 2021

  Biopsychology, Cognition & Neuroscience; Minor in Gender & Health