Background

Adaptable and people‑focused professional with experience supporting fast‑paced teams across healthcare, customer service, and hands‑on roles. I bring strong communication, problem‑solving, and time‑management skills, along with a calm, reliable presence in busy or unpredictable environments. My background spans patient support, customer interaction, logistics, and operational coordination, giving me the ability to learn quickly, work well with diverse groups, and adapt to new settings with ease. I’m known for being dependable, detail‑oriented, and committed to doing high‑quality work. I’m open to a wide range of opportunities where I can contribute through teamwork, strong follow‑through, and a people‑first mindset.

Job experience

• -
  News Herald Delivery Specialist
  The News Herald
  

  Prepared newspapers for delivery by rolling, bagging, and organizing bundles to ensure efficient route distribution.
  
  Managed daily delivery routes by coordinating drop‑off sequences, optimizing travel time, and maintaining consistent accuracy.
  
  Delivered newspapers reliably to homes and businesses, meeting strict deadlines and customer expectations.
  
  Handled door‑to‑door collections by gathering subscription payments, recording transactions, and maintaining accountability.
  
  Provided customer service through clear communication, resolving delivery issues, and maintaining positive relationships with subscribers.
  
  Maintained organized inventory of newspapers, bags, and route materials to ensure smooth daily operations.
  
  Adapted to weather and route changes while maintaining punctuality and service quality.
  
  Tracked deliveries and payments to ensure accurate records and timely reporting.

• -
  Childcare Provider
  Self-employed
  

  Provided attentive care for multiple children at once, including infants, toddlers, and school‑aged kids, ensuring safety and emotional support.
  
  Coordinated daily routines such as feeding schedules, nap times, play activities, and homework assistance.
  
  Transported children safely to appointments, school, and extracurricular activities while maintaining punctuality and clear communication with parents.
  
  Prepared meals and snacks tailored to dietary needs and age‑appropriate nutrition.
  
  Maintained a clean and organized home environment including dishes, laundry, play areas, and general household upkeep.
  
  Engaged children in enrichment activities such as crafts, outdoor play, reading, and developmental games.
  
  Monitored behavior and well‑being and communicated updates, concerns, and progress to parents.
  
  Adapted care strategies to meet the needs of children with different ages, temperaments, and developmental stages.
  
  Built trusting relationships with families through reliability, professionalism, and consistent high‑quality care.

• 2020 - 2026
  E-Commerce Sales Associate
  Poshmark, Mercari, Curtsy
  

  Sourced inventory independently by selecting high‑quality secondhand clothing based on market trends and buyer demand.
  
  Photographed products professionally using clean lighting, consistent styling, and detailed angles to increase listing visibility.
  
  Created optimized listings with clear descriptions, accurate measurements, and competitive pricing to maximize conversions.
  
  Managed customer communication through timely responses, offers, and order updates to maintain strong buyer satisfaction.
  
  Processed orders efficiently including packaging, printing labels, and coordinating reliable shipping.
  
  Tracked sales and inventory using digital tools to monitor stock levels, pricing trends, and platform performance.
  
  Implemented sales strategies such as bundling, discounting, and seasonal promotions to increase revenue.
  
  Maintained organized digital storefronts across multiple platforms to ensure accurate listings and smooth operations.
  
  Resolved buyer issues with professionalism and clear communication to uphold positive ratings.
  
  Analyzed market trends to refine purchasing decisions and improve product selection.

• June 2019 - 2026
  Professional Pet Care Specialist
  Rover and Wag Labs, Inc.
  

  Provided dependable in‑home pet care for dogs, cats, rabbits, chickens, and other companion animals during daily visits, overnight stays, and extended bookings.
  
  Coordinated individualized care schedules including feeding routines, exercise plans, medication reminders, and behavioral needs.
  
  Delivered safe, structured dog walks tailored to each pet’s energy level, temperament, and environmental comfort.
  
  Monitored animal behavior and responded appropriately to signs of stress, illness, or changes in activity.
  
  Maintained clear communication with clients through daily updates, photos, and detailed care summaries.
  
  Adapted to diverse home environments while upholding safety protocols for pets, homes, and property.
  
  Managed multiple bookings by organizing travel routes, overlapping schedules, and client expectations.
  
  Ensured clean and organized pet spaces including kennels, litter boxes, feeding areas, and outdoor spaces.
  
  Built strong client relationships through reliability, professionalism, and consistent high‑quality care.
  
  Handled special‑needs and high‑energy pets with patience, structure, and individualized attention.

• July 2023 - October 2025
  Physical Therapy Technician
  Desert Palms Physical Therapy and Proactive Physical Therapy
  

  Tucson, AZ, USA

  Prepared treatment areas each shift by organizing equipment, sanitizing stations, and setting up modalities to support efficient patient flow.
  
  Guided patients through therapeutic exercises with clear instruction, safety monitoring, and individualized support.
  
  Maintained accurate EMR documentation by updating patient charts, progress notes, and treatment details in real time.
  
  Coordinated clinician schedules to reduce delays, streamline sessions, and improve daily workflow.
  
  Upheld safety and sanitation standards by cleaning equipment, resetting stations, and maintaining a compliant environment.
  
  Communicated effectively with patients to explain exercises, answer questions, and support comfort during treatment.
  
  Collaborated with interdisciplinary staff to ensure smooth transitions between sessions and consistent care delivery.

• May 2019 - 2023
  Professional Dog Walker
  Wag!
  

  Provided reliable, on‑time pet care for dogs of all breeds, sizes, and temperaments through scheduled and on‑demand walks.
  
  Ensured animal safety by monitoring behavior, using proper leash handling, and following owner instructions closely.
  
  Communicated with clients through detailed walk reports, photos, and real‑time updates to build trust and transparency.
  
  Managed multiple daily appointments while navigating routes, timing, and special care needs.
  
  Handled basic animal care tasks including feeding, water refresh, medication reminders, and post‑walk clean‑up.
  
  Adapted to diverse environments such as busy streets, parks, and multi‑pet households.
  
  Built strong client relationships through dependable service, clear communication, and consistent follow‑through.

• December 2021 - May 2022
  Certified Nurse Aide -- Emergency Overflow Unit
  Michigan Medicine
  

  Ann Arbor, MI, USA

  Supported high‑acuity patient care in a fast‑paced emergency overflow unit, providing calm, compassionate assistance during unpredictable situations.
  
  Managed time‑sensitive tasks including vitals, blood sugars, intake/output tracking, and urgent patient needs.
  
  Maintained accurate documentation in EMR systems, ensuring timely updates and clear communication for the clinical team.
  
  Coordinated communication between nurses, physicians, and support staff to keep workflows aligned and prevent delays in care.
  
  Assisted with clinical procedures including wound care support, Foley care, mobility assistance, and ADLs for diverse patient populations.
  
  Handled confidential information with professionalism, discretion, and strict adherence to HIPAA standards.
  
  Maintained safe, organized patient environments by preparing rooms, stocking supplies, and anticipating team needs.
  
  Provided steady emotional support to patients and families during stressful or uncertain moments.

• October 2018 - January 2020
  Guest Services Associate
  Panera Bread
  

  Ann Arbor, MI, USA

  Delivered high‑volume customer service by assisting multiple guests at once while maintaining accuracy, speed, and a positive experience.
  
  Processed transactions efficiently including cash, card, mobile orders, customized items, and bakery purchases.
  
  Prepared café and espresso beverages with consistency and attention to quality during peak rush periods.
  
  Supported bakery operations by restocking items, packaging baked goods, and maintaining product displays.
  
  Managed simultaneous front‑of‑house tasks including order entry, beverage preparation, customer communication, and lobby upkeep.
  
  Maintained a clean and organized workspace following food safety, sanitation, and quality standards.
  
  Resolved customer concerns with clear communication, patience, and problem‑solving.
  
  Collaborated with team members to ensure smooth service flow during high‑traffic periods.

• January 2015 - January 2018
  Maritime Guest Services Associate
  Gaelic Tugboat
  

  Detroit, MI, USA

  Supported vessel docking procedures by assisting with line handling, securing the boat, and guiding safe passenger movement during boarding and departure.
  
  Delivered high‑volume customer service while simultaneously managing cashier duties, bar service, and guest inquiries.
  
  Prepared and served beverages in a fast‑paced onboard setting, maintaining accuracy and compliance with safety standards.
  
  Processed transactions efficiently including ticket sales, bar purchases, and merchandise payments.
  
  Narrated guided tours with clear, engaging delivery and accurate information about maritime operations and local history.
  
  Restocked and organized supplies including bar inventory, retail items, and guest‑service materials to maintain smooth operations.
  
  Adapted to changing conditions on the water by balancing customer service with hands‑on deck responsibilities.
  
  Collaborated with captains and crew to ensure safe operations, smooth tours, and positive guest experiences.
  
  Resolved guest concerns with professionalism and clear communication during tours and onboard events.

Education

• University of Michigan Ann Arbor
  Bachelor of Science
  

  2017 - 2021

  Biopsychology, Cognition & Neuroscience; Minor in Gender & Health